The call object

A phone call.

AttributeTypeDescription
statusstringCurrent or final state of the call. Possible values: ["abandoned", "active", "answered", "blocked", "busy", "canceled", "completed", "continue_forward_to_pstn", "continue_forward_to_softphone", "dialing_out", "directed_to_audio_file", "directed_to_voicemail", "forwarded", "incoming", "internal_call", "missed_call", "no_answer", "prompt_to_text"]
directionstringWhether the call was initiated by the customer (inbound) or the location (outbound). Possible values: ["inbound", "outbound"]
uidstringPodium unique identifier for call.
locationUidstringPodium unique identifier for location.
organizationUidstringPodium unique identifier for organization.
startedAtstringWhen the call began.
endedAtstringWhen the call ended.
conversationUidstringPodium unique identifier for conversation.
userUidstringUID of the user who handled the call, if any.
customerPhoneNumberstringThe customer's phone number.
durationSecondsintegerTotal call duration in seconds, including ring time.
locationPhoneNumberstringThe Podium location's phone number.
hasVoicemailbooleanWhether a voicemail recording was left.
isPrivatebooleanWhether the call was placed from a private number.
{
  "status": "abandoned",
  "direction": "inbound",
  "uid": "00000000-0000-0000-0000-000000000000",
  "locationUid": "00000000-0000-0000-0000-000000000000",
  "organizationUid": "00000000-0000-0000-0000-000000000000",
  "startedAt": "2015-01-23T23:50:07Z",
  "endedAt": "2015-01-23T23:50:07Z",
  "conversationUid": "00000000-0000-0000-0000-000000000000",
  "userUid": "00000000-0000-0000-0000-000000000000",
  "customerPhoneNumber": "+18017580580",
  "durationSeconds": 134,
  "locationPhoneNumber": "+18017580580",
  "hasVoicemail": false,
  "isPrivate": false
}