A phone call.
| Attribute | Type | Description |
|---|---|---|
| status | string | Current or final state of the call. Possible values: ["abandoned", "active", "answered", "blocked", "busy", "canceled", "completed", "continue_forward_to_pstn", "continue_forward_to_softphone", "dialing_out", "directed_to_audio_file", "directed_to_voicemail", "forwarded", "incoming", "internal_call", "missed_call", "no_answer", "prompt_to_text"] |
| direction | string | Whether the call was initiated by the customer (inbound) or the location (outbound). Possible values: ["inbound", "outbound"] |
| uid | string | Podium unique identifier for call. |
| locationUid | string | Podium unique identifier for location. |
| organizationUid | string | Podium unique identifier for organization. |
| startedAt | string | When the call began. |
| endedAt | string | When the call ended. |
| conversationUid | string | Podium unique identifier for conversation. |
| userUid | string | UID of the user who handled the call, if any. |
| customerPhoneNumber | string | The customer's phone number. |
| durationSeconds | integer | Total call duration in seconds, including ring time. |
| locationPhoneNumber | string | The Podium location's phone number. |
| hasVoicemail | boolean | Whether a voicemail recording was left. |
| isPrivate | boolean | Whether the call was placed from a private number. |
{
"status": "abandoned",
"direction": "inbound",
"uid": "00000000-0000-0000-0000-000000000000",
"locationUid": "00000000-0000-0000-0000-000000000000",
"organizationUid": "00000000-0000-0000-0000-000000000000",
"startedAt": "2015-01-23T23:50:07Z",
"endedAt": "2015-01-23T23:50:07Z",
"conversationUid": "00000000-0000-0000-0000-000000000000",
"userUid": "00000000-0000-0000-0000-000000000000",
"customerPhoneNumber": "+18017580580",
"durationSeconds": 134,
"locationPhoneNumber": "+18017580580",
"hasVoicemail": false,
"isPrivate": false
}