A phone call.
| Attribute | Type | Description |
|---|---|---|
| status | string | Current or final state of the call. Possible values: ["abandoned", "active", "answered", "blocked", "busy", "canceled", "completed", "continue_forward_to_pstn", "continue_forward_to_softphone", "dialing_out", "directed_to_audio_file", "directed_to_voicemail", "forwarded", "incoming", "internal_call", "missed_call", "no_answer", "prompt_to_text"] |
| direction | string | Whether the call was initiated by the customer (inbound) or the location (outbound). null for any other kind of call, such as an internal call between users. Possible values: ["inbound", "outbound"] |
| uid | string | Podium unique identifier for call. |
| createdAt | string | When Podium recorded the call. |
| locationUid | string | Podium unique identifier for location. |
| updatedAt | string | When the call record last changed. since compares against this field. |
| contact.uid | string | Podium unique identifier for contact. |
| voicemail.durationSeconds | integer | |
| organizationUid | string | Podium unique identifier for organization. |
| startedAt | string | When the call began. |
| endedAt | string | When the call ended: when it started plus its duration, or, for a call with no recorded duration, when Podium recorded its final state. |
| conversationUid | string | Podium unique identifier for conversation. |
| userUid | string | UID of the user who handled the call, if any. |
| customerPhoneNumber | string | The customer's phone number. |
| durationSeconds | integer | Total call duration in seconds, including ring time. |
| hasVoicemail | boolean | Whether a voicemail recording was left. |
| isPrivate | boolean | Whether the call was placed from a private number. |
| locationPhoneNumber | string | The Podium location's phone number. |
| aiAbandoned | boolean | Whether the caller abandoned the AI. |
| handledByAi | boolean | Whether Podium's AI handled the call. |
| phoneDetailsUrl | string | Deep link to the call in Podium. |
| eventType | string | Possible values: ["completed", "missed", "abandoned"] |
{
"status": "abandoned",
"direction": "inbound",
"uid": "00000000-0000-0000-0000-000000000000",
"createdAt": "2015-01-23T23:50:07Z",
"locationUid": "00000000-0000-0000-0000-000000000000",
"updatedAt": "2015-01-23T23:50:07Z",
"contact": {
"uid": "00000000-0000-0000-0000-000000000000"
},
"voicemail": {
"durationSeconds": 0
},
"organizationUid": "00000000-0000-0000-0000-000000000000",
"startedAt": "2015-01-23T23:50:07Z",
"endedAt": "2015-01-23T23:50:07Z",
"conversationUid": "00000000-0000-0000-0000-000000000000",
"userUid": "00000000-0000-0000-0000-000000000000",
"customerPhoneNumber": "+18017580580",
"durationSeconds": 134,
"hasVoicemail": false,
"isPrivate": false,
"locationPhoneNumber": "+18017580580",
"aiAbandoned": false,
"handledByAi": false,
"phoneDetailsUrl": "https://www.podium.com/",
"eventType": "completed"
}